Welcome to UNDERWEAR LUXE LLC’s FAQ page! Below are some frequently asked questions from our customers. If you have any further questions, please feel free to contact us!

1. How do I place an order?

You can browse our product page, select the lingerie you need, choose your size and color, and then add it to your cart. After completing your selection, proceed to checkout and follow the instructions to complete payment.

2. How do I check my order status?

After completing your order, you will receive a confirmation email, including order details and tracking information. You can use the link in the email to check your order status or log in to your account directly.

3. What payment methods do you offer?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payment information is processed using secure encryption technology to protect your privacy.

4. What is our return and refund policy?

If you are not satisfied with your purchase, you can request a return within 30 days of receiving the goods. Please refer to our refund and return policy for more information and detailed steps.

5. How do I contact customer service? You can contact us through the following methods:

Email: anjali@underwearluxe.cloud

Phone: 303 970 6556

6. How are your products packaged and shipped?

We are committed to providing safe and undamaged packaging for every customer. Every order is carefully inspected and uses appropriate packaging materials to ensure you receive your goods intact.

7. Do you offer international shipping?

Yes, we offer international shipping. Please select your country at checkout to see the relevant shipping costs and delivery times.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Orders are generally not changeable or cancelable after processing, so please contact our customer service team as soon as possible.

9. What is your privacy policy?

We value your privacy and are committed to protecting your personal information. Please review our privacy policy to understand how we collect and use your information.

For any other questions, please feel free to contact us. Our team will assist you as soon as possible. Thank you for choosing UNDERWEAR LUXE LLC. We look forward to providing you with a superior shopping experience!